Client Case Studies & Feedback
Zahid Tractor
Digital Transformation
The Need
Zahid is the Saudi Arabian franchisee for Caterpillar and Volvo trucks operating in over 30 locations in KSA. It encountered issues in maintaining and gaining business due to the need to replace legacy IT systems with an InforM3 ERP solution.
What We Did
MCW established a change management and internal comms function, recruited 40 internal staff from all levels and trained and mentored them in becoming Change Champions to increase business and change readiness.
The Outcome
Successful launch of ERP solution across two divisions and 7000+staff
Emirates Post
Digital Transformation
The Need
Emirates post needed to modernise and come in to the 21st century by digitising its customer experience and offering more consumer choice
What We Did
Established a programme of 16 projects that re-branded Emirates Post as a digital organisation Created a change office and PMO Established a benefits tracking method and KPIs
The Outcome
Physical Rebrand of Central Post Offices Established Pick Up and Drop Off (PUDO) points in 50 Petrol Stations Launched a customer App Trialled Pop Up kiosks in Malls
GEMs Education
Digital Transformation
The Need
Client wanted to develop a standardised way of rolling out the build and operationalisation of new schools around the world. Senior management team unable to agree on how to achieve this.
What We Did
Three-week assignment culminating in an MCW facilitated workshop with Senior leadership team to help them determine their vision for opening schools outside of the UAE.
The Outcome
Far greater clarity as to what was business as usual and what was part of new projects along with understanding of roles and responsibilities
Global Advertising Network
The Quality of Mind realisation was genuinely terrific! I’m spending more of my time as the best and most resourceful version of myself which makes everything less effort and more effective. I m finding I have more purpose and impact, and I am simply happier as well. I can clearly see how this enables an organisation like ours to get a competitive advantage in an over supplied market; you’ll get more out of your talent, and they will benefit personally as well. “
MD, Global Advertising Network
SCS HMRC
“I would like to thank MCW on behalf of the organisation (HMRC), and the Board of Angels, for the invaluable contribution in helping get the concept of the ground and more recently in developing it into a fully operational tool….the enthusiasm, drive and determination have been evident at every stage….”
David Chilver, SCS HMRC
ASDA
“We set them a challenging task and they rose to it. Their facilitation was innovative and effective. It definitely had a huge positive influence on the whole team.”
Training Manager, ASDA Wal-Mart
London Borough Croydon
Over the last year MCW have shown an ability to ‘get under the skin’ of our organisation, tailoring delivery as needed and winning the hearts and minds of some fairly resistant Directors, which was no mean feat!
Hannah Ashworth, OD Partner, London Borough Croydon
Energy Sector
IPCC
“This is a fundamental mind shift in the way you see the world. It sounds like hocus pocus, but when it dawns on you, it makes a massive difference to life and career.”
COO, Energy Sector
“When you need a transformation in operational performance, you need to win the hearts and minds of staff and this is exactly what our consultant’s approach helped us to achieve. With their expert facilitation and motivation, we delivered a fundamental change in thinking and behaviour that promises to deliver value on a sustainable basis.”
Jane Furniss, Chief Exec IPCC